FAQ

THE FOLLOWING QUESTIONS AND ANSWERS ARE PROVIDED TO ASSIST YOU WITH DONATING TO EVOLVE CALEDON AND AIDING YOUR ONLINE SHOPPING EXPERIENCE WITH US.

DONATING FAQ

WE EXIST TO GENERATE REVENUE FOR CALEDON COMMUNITY SERVICES AND THE PROGRAMS THEY PROVIDE.  PLEASE CONSIDER THESE TIPS WHEN DONATING TO AID US IN ACHIEVING THE BEST POSSIBLE RESULTS.  

 

IS EVOLVE CALEDON GOVERNED OR OPERATED BY THE TOWN OF CALEDON? 

Although Evolve Caledon is located in Caledon region it does not fall under one of the Town of Caledon’s umbrella of services. Caledon Community Services (CCS) is an independent, not-for-profit community service organization in Caledon and Evolve Caledon is its retail operation.  

 

IS EVOLVE CALEDON A REGION OF PEEL SERVICE? 

The Evolve Caledon Donations Depot resides within a Region of Peel facility but occupies the space as a tenant only. 

 

I’LL JUST PUT EVERYTHING IN THIS BOX/BAG.  WON’T THE DONATION CENTRE STAFF FIGURE IT OUT? 

Do your best to keep items together.  Sometimes boxes from the same donor get separated and unpacked at different times.  For example, if each box contained part of a dish set, breaking it up would make it less appealing and therefore less valuable.  

 

Safely package any harmful items by wrapping them securely or keeping them separate.  Unwrapped or unsheathed kitchen knives, ice skates or other sharp objects in a bag of clothing can cause serious injury to both you and the staff.  

 

Properly pack donated goods to ensure that items don’t go missing, become stained or broken.  It is always unfortunate when a box is unpacked to find a lovely item in pieces because it wasn’t carefully wrapped.  

 

Please tape or fasten a bag with any remotes, controllers, or necessary cables/cords to working/acceptable electronics or small appliances so they don’t get separated.  Failure to do so may render a good donation unusable if components are missing. 

 

Package your donations into two separate categories if possible: textiles and household goods.  This enables us to process your items more efficiently and safely. 

 

Place jewelry in small sealable bags to prevent damage, tangling and loss.    

 

BUT SOMEONE WILL BUY IT WON’T THEY? 

Please consider whether you would buy this item.  Are pieces missing or damaged? Would you give it in its present condition to someone you know?  If not, kindly dispose of it in your household garbage/recycling or take it to the recycling facility for a weight-based disposal fee.  Please respect the decision of staff regarding the undesirability of your donation.  They know best what will be unappealing to shoppers. 

 

I HAVE A BUNCH OF CLOTHES AND OTHER WEARABLES THAT ARE TOO WORN.  WHAT CAN I DO WITH THEM?  

Although we don’t sell these items in our store, it doesn’t mean we aren’t interested in them.  We can resell these worn household textiles, clothing, footwear, accessories, and stuffed toys as salvage to textile recyclers and receive money for them, adding to the revenue we generate.  We kindly ask that the items are clean, dry, free of grease and bodily fluids, placed in a separate bag from your other donations and clearly marked “SALVAGE”.  Informing the receivers that the goods are intended for salvage is appreciated.  The only textile items that are NOT salvageable are pillows and cushions. 

   

WHY CAN’T YOU JUST DISPOSE OF IT FOR ME?  

Disposing of your unusable goods incurs a fee for us and impedes our ability to process donations efficiently and get more inventory out for sale in our store.  

Respect the decision of staff regarding the acceptability of your intended donations.   

 

I THINK I DONATED SOMETHING I DIDN’T INTEND TO.  CAN I COME AND LOOK FOR IT?   

Check pockets of clothing, luggage, purses, and wallets carefully for money, jewelry, and personal identification.  Carefully check the contents of boxes and bags before bringing them to ensure they are slated for donation. 

    

Sometimes we are able to recover an accidentally-donated item but due to the volume of donations we receive, the chances are remote.  For safety reasons, staff cannot allow the public to enter the facility to search.  We will take your name, number and a description of the item and do our best to recover it but unfortunately, we can’t make any promises for recovery. 

 

MY ELECTRONIC DONATION ISN’T ACCEPTABLE.  WHAT CAN I DO WITH IT?  

Electronics recycling is free at this Region of Peel facility.  Any items we cannot accept can be disposed of free of charge.  

 

THIS BABY FURNITURE IS LIKE NEW.  WHY CAN’T YOU TAKE THIS ITEM?  

Although baby items are often gently used, we are still unable to accept them according to Health Canada guidelines. We don’t want to be liable for the unknown condition or possible wrong usage of these items if we were to sell them.  Perhaps a friend or family member can benefit from your generosity and give that item a second life.  

 

IF YOU CAN’T ACCEPT THIS DONATION, DO YOU HAVE ANY OTHER OPTIONS FOR ME?  

Just because we are unable to take your donation doesn’t mean someone else wouldn’t be interested. 

Other options include: 

Freecycle Freecycle: Front Door 

Put the item at the curb and mark it “FREE”   

Sell it on Facebook Marketplace  

 

 ONLINE SHOPPING FAQ

 DO YOU PROVIDE SHIPPING?

All purchases made online are pickup only.  We do not offer shipping.

IF THE PRODUCT IS BRANDED OR TRADEMARKED, IS IT AUTHENTIC? 

All of our inventory is donated and therefore we don't claim to sell an authenticated product.  Any special markings on jewelry that denote its composition will be provided in the descriptor.

DO YOU ONLY SELL USED PRODUCTS? 

Most of our inventory is pre-owned.  However, we do receive donations of brand-new merchandise from individual donors or local businesses. 

WHAT IF THE ITEM DOESN’T FIT? 

It is important to know your size and shop wisely.  Don’t be lured by a good deal. If it doesn’t fit, it’s not a great find.  If there is a brand label, we include it in the description.  Some brands are known to fit smaller or more generously than others.  Same size doesn’t mean same fit. 

CAN I TRY A GARMENT ON BEFORE PURCHASING?

Clothing purchased online can be tried on when it is picked up but please be advised that all sales are final and refunds will not be issued for garments that do not fit.

WHAT HAPPENS IF AN ITEM HAS FLAWS? 

We do our best to note any issues with the product in the written description or in photographs.  If a flaw was missed and noticed by the customer during pickup, a supervisor would provide the necessary resolution. 

HOW DO YOU DECIDE ON THE PRICE? 

Like our store, we use a standardized pricing guide which takes into consideration the quality, condition, the brand and the unique qualities of each item we sell. 

WHAT HAPPENS TO UNCLAIMED PURCHASES?

Due to storage limitations, items will not be held past 14 days and refunds will not be issued for these unclaimed purchases unless previous arrangements have been made.  There is an opportunity to notify us of special circumstances when placing an order if an extended pickup time is required.

WHAT ARE YOUR METHODS OF PAYMENT? 

Online payments can be made by VISA, Mastercard and Shop Pay. 

WHAT IS THE FASTEST METHOD OF PAYMENT?

Shop Pay is the fastest way to make a purchase but processing of the payment can take 1-3 business days.   

DO YOU CHARGE TAX? 

We are part of a not-for-profit organization and therefore do not charge tax. 

WHERE DO THE PROCEEDS GO? 

Evolve Caledon is part of Caledon Community Services, whose missional aim is to provide programs and support to “help people help themselves by working creatively and responding to community needs”.  Revenue generated by Evolve Caledon is one stream that provides funding toward this goal. 

DO YOU OFFER REFUNDS OF EXCHANGES? 

Just like our brick-and-mortar location, all sales are final.  

DO YOU OFFER A SENIOR’S DISCOUNT? 

You don't have to be a senior to enjoy some extra savings.  Join us on every Thursday for Thrifty Thursday for a 15% off discount off your purchase!   A minimum purchase of $5.00 must be made to qualify.  Please note that some exceptions apply.